The most common questions and how to fix them. Email reaches a real human.
Three things to check, in order:
Eclipsed recomputes the entire 30-day window when you change your target or window size. Pull up Tonight or open Settings and tap Refresh if anything looks stuck.
The watch asks for Health access separately from the iPhone. Granting access on the phone does not grant it on the watch. Open Eclipsed on your watch and accept the Health prompt there; if a request appears on your iPhone instead, approve it from the phone. This is how Apple designed Health permissions, and it only needs doing once.
Your iPhone computes the full history and pushes its numbers to the watch, so the phone is always the source of truth. If the watch looks behind, open Eclipsed on the iPhone once; the fresh numbers reach the watch on the next connection between the two devices.
Complications refresh on the system's schedule, plus whenever you open the watch app. Sleep debt only moves once per night, so a complication that matches yesterday evening's number is usually just accurate. If it seems genuinely stuck, open the watch app once to force a refresh.
Sleep Intelligence requires a device with Apple Intelligence enabled. On devices without it, the Reflect entry doesn't appear and everything else in Eclipsed works exactly the same.
Every two weeks, covering the nights since the last reflection. It is written entirely on your device, and no one else ever sees it.
Your computed history and reflections sync between your devices through your own private iCloud database. Nothing passes through any server of ours, and no one but your signed-in devices can read it. See the privacy policy for the full picture.
iOS Settings → your Apple Account → iCloud → see all apps using iCloud → toggle off Eclipsed. Your local data stays on each device; it just stops moving between them.
These thresholds assume the default 14-day window. If you've changed it, the meaning shifts proportionally.
A night where Eclipsed couldn't find any sleep data, usually because you didn't wear your watch. Gap nights show as dimmed chips in the strip and "No data" in History. They contribute zero to your debt total, which is the most honest thing we can do without inventing data.
Widgets refresh when you open the app, plus once an hour as a fallback. If the widget feels stale, opening Eclipsed once will push fresh numbers.
Open Eclipsed and complete the connect flow in Settings. Once data starts flowing, the widget will update on its next refresh.
It stays on your devices, and if you use iCloud sync, it moves between them through your own iCloud. Nowhere else. Read our privacy policy for the full version.
iOS Settings → Health → Data Access & Devices → Eclipsed → toggle off Sleep Analysis. Eclipsed will stop reading new data immediately. The watch has its own grant; revoke it the same way on the watch if you want both off.